Privacy
Policy (POPIA)

Last updated: Feb 2026

1. Introduction

Welcome to Helligurology (“we”, “us”, “our”). We are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect and disclose your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws in South Africa.

By using this website, you accept the practices described in this policy. If you do not agree, please do not use our site.

2. Information We Collect

We collect personal information that you voluntarily provide when you interact with our site, such as when you:

  • Submit a contact or enquiry form

  • Subscribe to newsletters or updates

  • Communicate with us by email or through social media

Typical personal information we collect may include:
Name, email address, phone number and any information you choose to share with us.
We may also automatically collect technical information, such as your IP address, browser type and activity on the site for analytics and performance improvements.

3. How We Use Your Personal Information

We use your information for the following purposes:

  • To respond to your enquiries and requests

  • To send updates, newsletters and communications you have consented to

  • To improve our website and services

  • To comply with legal obligations under POPIA

We will not use your personal information for purposes other than those for which it was collected unless we have your consent or are permitted or required by law to do so.

4. Legal Basis for Processing

Under POPIA, we process your personal information:

  • With your consent (e.g. contact forms, subscriptions)

  • Where processing is necessary to respond to your enquiries or fulfil a legitimate business purpose

  • Where required or permitted by law

Our processing is always limited to what is necessary and relevant for the purposes for which it is collected.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, monitor site performance, and analyse usage trends. You can control cookies through your browser settings. Third-party analytics services may collect information according to their own privacy policies.

6. Sharing and Disclosure

We do not sell, rent or trade your personal information to third parties. We may share your data with trusted service providers who help us operate the website, manage emails or provide services, and only where data protection agreements or safeguards are in place. We may also disclose personal information if required by law or in response to lawful requests by public authorities.

7. Cross-Border Transfers

If your personal information is transferred outside South Africa (for example, to a service provider in another country), we will ensure there is an adequate level of protection in place in accordance with legal requirements.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure and alteration. However, no system can be completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, enforce our agreements or unless otherwise required by law.

10. Your Rights Under POPIA

Under POPIA, you have certain rights as a data subject where applicable, including the right to:

  • Request access to your personal information

  • Request correction or deletion of your personal information

  • Withdraw consent where processing is based on consent

  • Object to processing or request restrictions

  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

11. Contact Information

If you have questions about this Privacy Policy or our information practices, you may contact us at:
Email: [insert business email]
Address: [insert business address]

12. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted here with a revised effective date. Please check this page periodically for changes.

Frequently asked questions

Find clear answers to common questions about your consultation, treatment options, and what to expect during your care.

Dr Hellig treats a wide range of urological issues including kidney stones, prostate problems, urological cancers, urinary tract infections, and paediatric urology conditions.

A referral from your GP or another specialist is helpful but not always required. Contact the practice to confirm booking requirements.

You can book a consultation by contacting the practice by email at admin@helligurology.co.za or calling the listed telephone number.

Bring any relevant medical records, a list of medications, insurance details, and questions you want to discuss with your urologist.

Minor procedures may be arranged through the clinic, while more advanced or operative treatments are performed in hospital settings as advised by your specialist.

Appointments vary depending on complexity, but generally allow enough time to review history, examination, and discuss management plans.

If further imaging or tests are needed (e.g. ultrasound, blood tests), these will be arranged or referred by Dr Hellig based on your clinical needs.